Refund Policy

1. Who this is from, and what it covers

1.1 The Services sold on https://www.whotest.com are provided by WhoTest Editions Limited (C 114703), ⁣. Billing questions are handled by WhoTest.com at [email protected].

1.2 This policy covers the introductory offer and the subscription that follows it. It supplements the Terms of Sale and Use and the Subscription Terms, and does not limit the statutory rights of a consumer.

2. The principle

2.1 What is bought is the disclosure of a result and the access that goes with it. Once a result has been shown it has been supplied and cannot be returned, so the general rule is that a period already started is due.

2.2 What is refundable is what has not been supplied: an unstarted period cancelled under the right of withdrawal, a billing error, and the exceptional cases in Article 5.

3. Right of withdrawal: consumers in the EU and the EEA

3.1 A consumer has fourteen (14) days from subscribing to withdraw, without giving reasons.

3.2 Access is opened immediately, at the customer's express request, so the amount refunded is reduced in proportion to what has been supplied. A subscriber to whom no result has been disclosed is refunded in full.

3.3 To withdraw, write to [email protected] from the account's email address within the period. No particular form is required.

3.4 A contract concluded for professional purposes carries no right of withdrawal.

4. Cancelling is not the same as a refund

4.1 The subscription can be cancelled at any time from the account. Cancelling stops the next renewal; it does not refund the period in progress, and access continues until that period ends.

4.2 Cancelling during the introductory period of 48 hours prevents the conversion to a subscription at $56.84 per month, and no further charge is made. The introductory amount of $1.04 itself is not refunded: it buys immediate access, which is supplied at once.

5. Cases in which a refund is granted

5.1 Outside the right of withdrawal, WhoTest refunds in the following cases:

• a duplicate charge, or any other technical billing error;
• a charge made after a cancellation was validly recorded;
• an unauthorised transaction, made without the cardholder's consent;
• a result or a certificate paid for but never delivered because of a fault of the service, where it could not be restored;
• an interruption of the service attributable to WhoTest that makes it unusable for more than seventy-two (72) consecutive hours, refunded pro rata for the period affected.

5.2 An attempt interrupted by a technical fault attributable to WhoTest is restarted rather than refunded; write to [email protected].

6. What is not refunded

• a subscription period already begun, once the right of withdrawal has lapsed or been exhausted;
• the introductory amount, access having been supplied immediately;
• a result judged disappointing: a score is a performance on the day, not a defect of the service, and the Terms state what a result is and is not;
• an attempt that did not reach the threshold for a certificate;
• an attempt abandoned by the customer, or interrupted by their own equipment or connection;
• an attempt voided for cheating, and the certificate revoked with it;
• an account closed for a serious breach of the Terms;
• bank charges, and losses on currency conversion.

7. How to ask

7.1 Write to [email protected] from the account's email address, stating the date and amount of the charge and what is being asked for. A request that cannot be tied to an account and a transaction cannot be processed.

7.2 A request is acknowledged within five (5) business days and answered within ten (10) business days, with reasons if it is refused.

8. Processing

8.1 An accepted refund is made to the payment method used for the original transaction, within fourteen (14) days of acceptance. The time it then takes to appear on a statement depends on the issuing bank.

8.2 A refund of a subscription period ends access to the Services for that period, and revokes the certificates issued under it.

9. Disputes raised with the bank

9.1 Contacting [email protected] is faster than a bank dispute, and settles most cases within days.

9.2 A dispute raised without first asking for a refund, in respect of a service actually supplied, is contested with the issuer using the account's usage records. Where a dispute is upheld against the customer, WhoTest may suspend the account until the balance is settled.

9.3 None of this prevents a customer from disputing a transaction they genuinely did not authorise, which will be refunded under Article 5.

10. Contact

10.1 WhoTest.com, [email protected]. WhoTest Editions Limited (C 114703), ⁣.

10.2 A consumer resident in the European Union may also use the European Online Dispute Resolution platform if a complaint remains unresolved.